Support Center
Get help with ROLUXi Adventure, ROLUXi IQ, beta access, and all product questions. We typically respond within 1–2 business days.
Submit a Support Request
Fill out the form below and we'll get back to you at the email you provide. For urgent issues, you can also email support@onemediaapps.com directly.
Contact by Email
Prefer to reach out directly? Use the addresses below for your specific inquiry.
ROLUXi & Beta
Bug reports, feature requests, account help, and beta access questions.
support@onemediaapps.comInfo & Inquiries
Press, partnerships, general questions, and company information.
info@onemediaapps.comDeveloper & API
Integration questions, lab workflows, developer inquiries, and API discussions.
developer@onemediaapps.comFrequently Asked Questions
How do I join the ROLUXi beta?
Use the Join Beta section on the homepage, the ROLUXi Adventure page, or the ROLUXi IQ page. You can also email support@onemediaapps.com directly.
Is my photography data private?
Yes. ROLUXi is designed to keep your personal photography data under your control. Routes, saved spots, rolls, and frame logs are stored on your device. Features involving sync, sharing, or export are always user-initiated. See our Privacy Policy for full details.
How do I report a bug?
Use the form above and select "Bug Report" as the topic. Include your device model, iOS version, the product name (Adventure or IQ), clear steps to reproduce the issue, and screenshots if available. You can also email support@onemediaapps.com directly.
What devices and OS versions are supported?
ROLUXi runs on iPhone with iOS 17 or later. ROLUXi IQ also includes a companion Apple Watch app requiring watchOS 10 or later. iPad support is planned for a future release.
How do I contact the developer team?
For API questions, lab workflow integrations, or developer partnerships, email developer@onemediaapps.com or visit the Developer page.
Where are your Privacy Policy and Terms of Use?
Both are linked in the footer of every page. Privacy Policy · Terms of Use · Cookie Policy.
How long does it take to get a response?
We aim to respond to all support requests within 1–2 business days. Beta-period inquiries may take up to 3 business days during high-volume periods.